Help zone

• You will not incur any cross-border shipping charges (brokerage, customs etc).
  Canadian orders are shipped from Canada.
  U.S. orders are shipped from the U.S.
  
• If an ordered item is on "Backorder," there may be a delay in shipping time. You will be informed of any "Backorder" status by email.
• For your protection and credit card security, credit card orders shipping to an address other than the credit card billing address may be delayed.
• Allow 24 to 48 hours for us to process your order prior to shipment. If your credit card is not authorized or your address is not verified on the first try, you may experience delay or cancellation of your order

Pricing

• CanadaPOS is a division of SoftSell Computers. Please remember this when you receive your credit card statement. Please make checks or money orders payable to SoftSell Computers.
• All purchases must be prepaid. Accepted method of payment include VISA, MasterCard, Wire Transfer, Certified Check and Money Order.
• Prices are subject to change without notice.

Software

• POS Software programs come with 30 days Tech Support from the developers, with the exception of AveraSell Single User (no support is included)
  
• Annual Support Plans are available.
• All software sales are final. No exceptions.

Returns

• All items are 100% factory new.
• The manufacturer’s warranty applies to products sold. Warranties vary by manufacturer.
• All warranty & faulty product related issues beyond the standard 20 day DOA period will be directly handled by the product manufacturer. CanadaPOS is not responsible for individual manufacturers’ warranty policies.
  
• All software sales are final. No exceptions.
• Please make your selection of hardware carefully. We encourage you to contact your software developer to be certain which makes and models of hardware are compatible with your software.
• Exchange or return of hardware items for any reason will result in a minimum 15% restocking fee.
• Additional charges may apply for failure to return the items in the COMPLETE original packaging and in AS NEW CONDITION.
• This includes any external boxes used and packing materials. Packaging must not be damaged, marked or otherwise not acceptable for resale.
• All products returned must have a valid Return Material Authorization (RMA) number. To receive an RMA number contact our Customer Service Department. Our receiving department will refuse any product received without a valid RMA number. RMA numbers are valid for only 10 days.
• We highly recommend double boxing all returns to avoid damage to the manufacturer’s box. Write the RMA number on the outer box. Do not write on the product box.
• Some merchandise must be serviced only at the manufacturer’s Authorized Service Center or returned directly to the manufacturer for repair or replacement.
• Include a copy of the invoice for each item returned. This is often required by manufacturers to support your warranty claim. We may charge a $10 fee per invoice if we have to search our files for invoice copies to support your warranty claim.
• All shipping and applicable restocking charges related to refused shipments are the responsibility of the party placing the original order.
• Transportation charges are to be prepaid by the buyer. All other returns will be refused.
• Any additional charges incurred in returning hardware are the buyer's responsibility.
• We will not accept return of product after 20 days.